Privacy notice

About MathsTutor UK

MathsTutor UK is a Trading name of Jan 59 Limited registered in England and Wales with registered number 08206911.

Document history

This notice was drafted on 11th September 2022.

This notice was published on mathsTutor.uk.com on 11th September 2022

Updates were made to the layout of this notice on 11th September 2022

Our contact details

Name: Chris Lindsey

Address: 17, Apple Tree Crescent, Doddinghurst, Brentwood, Essex, CM150QS

Phone Number: 00 44 7855 275592

E-mail: chris.lindsey@jan59.co.uk

 

Personal information collected

We currently collect and process the following personal information

  • Personal identifiers
  • Your name
  • Your email address
  • Your postal address
  • Your postal code
  • The text of any queries that you make
  • The text of and feedback that you make
  • Images, text, videos and voice recordings made by you and us in the course of providing our services to you

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have sent us a query or feedback using our website contact form or directly using one of our other contact options (eMail, telephone, postal address).
  • We have provided you with a service which has resulted in the generation of data including personal information.
  • We also receive personal information indirectly, from the following sources in the following scenarios:
    • Apple Corporation provide your personal details when you choose to use your Apple Credentials to create your account with us by Signing In With Apple on one of our smart phone applications.
    • We store information cookies when you visit our website. Details of what information is collected and how it is used is provided in the Cookie Declaration accessed from the footer of every page on the website.

How we use your personal information

We use the information that you have given us in order to:

  • identify your data uniquely
  • secure your data fully from corruption or loss
  • contact you if required for the purposes of providing you with our services
  • personalise content and ads, to provide social media features and to analyse our traffic.

We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Lawful bases

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:

  • Your consent.

You can remove your consent at any time. You can do this by:

  • Contacting us using our contact details above after which we will either delete your personal details and any associated data ourselves within one month or provide you with instructions for how you can do this yourself directly.
  • Deleting your account and associated data directly yourself, using the features to do so provided by any App associated with that account.

How we store your personal information

Your information is stored electronically in the cloud on secure and resilient hardware provided by qualified IT service providers to minimise any risk of corruption or loss.

Retention of your personal information

We keep the information identified for as long as you provide your consent and we provide our services.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access. You have the right to ask us for copies of your personal information.
  • Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at our contact details above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at our contact details above for data protection queries.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk